Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the TicketRelief website, web application, and related services (collectively, the “Platform”) operated by Ticket Relief (“TicketRelief”, “we”, “us”, or “our”). By accessing or using the Platform you agree to be bound by these Terms. If you do not agree, do not use the Platform.

These Terms apply to all visitors, registered users, and participating lawyers and paralegals. Separate or supplementary terms may apply to specific features, promotions, or professional account types and will be presented at the relevant time.

1. About TicketRelief

TicketRelief is a technology platform, not a law firm or legal services provider. We provide software tools that allow users to upload Ontario traffic-ticket and parking-notice images, extract and organize ticket details, flag information to confirm, and, when coverage is available, connect with participating licensed Ontario lawyers and paralegals. TicketRelief does not provide legal advice, does not represent clients in legal proceedings, and does not employ lawyers or paralegals to provide legal services to users. See our Disclaimer for important details.

2. Eligibility

To use the Platform as a general user, you must be at least 18 years of age (or the age of majority in your province of residence, if higher) and capable of entering into a binding agreement. To register as a participating lawyer or paralegal, you must hold a current, valid licence issued by the Law Society of Ontario and must maintain that licence in good standing throughout your use of the Platform. We may verify your licence status with the LSO at any time.

By using the Platform, you represent and warrant that you meet the applicable eligibility requirements. We may suspend or terminate your account if you do not meet or cease to meet these requirements.

3. Account Registration and Security

Some features require you to create an account. When registering, you agree to:

• provide accurate, current, and complete information;
• keep your account information up to date;
• maintain the confidentiality of your password and not share your credentials;
• immediately notify us of any unauthorized use of your account;
• accept responsibility for all activity that occurs under your account.

We reserve the right to disable any account at any time for any reason, including if we believe the account information is inaccurate, the account is being used fraudulently, or the user has violated these Terms.

4. Description of Services

The Platform currently offers the following features:

• Ticket image upload: upload a JPEG, PNG, WebP, HEIC, or HEIF image of your Ontario traffic ticket or parking notice so the Platform can organize the details shown on it. The public upload flow does not currently accept PDFs;
• AI-assisted ticket parsing: automated tools attempt to read and extract key ticket details for you to confirm. See our Disclaimer regarding accuracy;
• Professional matching: when available, eligible lawyers or paralegals may review anonymized intake information. You choose a professional and explicitly authorize sharing before TicketRelief releases identifying information or uploaded materials to that named professional;
• Platform support: automated answers to platform questions and escalation of support or handoff issues for staff review. Support does not provide legal advice or manage your legal matter; anonymous visitors have no off-platform reply channel.

We may add, modify, or discontinue any feature at any time. We are not obligated to provide any specific feature or to maintain any current feature indefinitely.

5. Lawyer and Paralegal Accounts

Lawyers and paralegals who apply to join the TicketRelief network (“Participating Professionals”) are subject to these Terms and any additional terms presented during the application process. By applying, Participating Professionals represent and warrant that:

• they hold a valid, current, and unrestricted licence to practise law or provide paralegal services issued by the Law Society of Ontario;
• all information submitted in their application and profile is accurate, complete, and not misleading;
• they will promptly update their profile to reflect any change in their licence status, practice area, contact information, or fees;
• they will comply with all applicable LSO Rules of Professional Conduct or Paralegal Rules of Conduct in connection with their use of the Platform, including rules relating to advertising, marketing, client communications, confidentiality, and competence;
• they are solely responsible for deciding whether to review, quote, or accept any matter presented to them through the Platform;
• they remain responsible for their own conflict process and for all client identification and verification obligations that apply to them;
• their acceptance or review of a matter through the Platform may create confidentiality obligations under LSO rules regardless of whether a retainer is signed.

TicketRelief reserves the right to remove any Participating Professional from the Platform at any time, for any reason, including upon receiving notice of a complaint, suspension, or finding by the LSO.

6. No Legal Relationship with TicketRelief

TicketRelief is not your legal professional. Using the Platform does not create a solicitor-client relationship, a paralegal-client relationship, or any other professional relationship between you and TicketRelief. Any legal representation you receive is provided solely by the independent Participating Professional you choose to retain under a separate retainer agreement with that professional. TicketRelief is not a party to that relationship and has no responsibility for the legal services provided or the outcome of any matter.

7. Professional Fees

TicketRelief does not currently charge platform fees or process payments, including government fines.

Lawyer and Paralegal Fees

TicketRelief does not collect legal fees or retainers for Participating Professionals. Any professional fee for legal representation is arranged directly between the client and the independent professional outside TicketRelief.

Subscriptions, cancellation, and renewal

TicketRelief does not currently offer consumer auto-renewing subscriptions. If we introduce any recurring paid plan, the price, renewal period, cancellation method, and any required renewal reminder will be disclosed before purchase. Cancellation must be at least as easy to find and complete as sign-up for the same plan, subject only to reasonable account-security checks.

8. User Content and Uploads

You retain ownership of the content you upload to the Platform, including ticket images, intake forms, and documents (“User Content”). By uploading User Content, you grant TicketRelief a non-exclusive, royalty-free, worldwide licence to store, process, display, and share your User Content as necessary to provide the services described in these Terms, including a controlled handoff to a Participating Professional you select and authorize.

You represent and warrant that: (a) you have the right to submit the User Content; (b) the User Content is accurate and not misleading; and (c) the User Content does not violate any applicable law or third-party rights.

If you withdraw from TicketRelief, we can stop future Platform sharing where reasonably possible. Information already released to a professional you selected may remain subject to that professional's independent legal and professional record-keeping obligations. TicketRelief does not promise to retrieve or erase copies already lawfully received by that professional.

TicketRelief does not keep uploads indefinitely for convenience. Uploads, raw OCR output, abandoned intakes, support records, audit evidence, and backups are subject to the retention policy described in the Privacy Policy, including its current enforcement limitations, unless a documented legal, security, fraud, complaint, payment, or regulatory hold applies.

9. Prohibited Conduct

You agree not to:

• use the Platform for any unlawful purpose or in violation of these Terms;
• upload false, misleading, or fabricated ticket information or documents;
• impersonate any person or entity, or misrepresent your identity, credentials, or licence status;
• use the Platform to send unsolicited commercial communications or spam;
• scrape, crawl, or extract data from the Platform by automated means without our written consent;
• interfere with or disrupt the operation of the Platform, servers, or networks connected to it;
• attempt to gain unauthorized access to any portion of the Platform or any other user's account;
• reverse engineer, decompile, or disassemble any part of the Platform;
• use the Platform to harass, threaten, or abuse any user or Participating Professional.

10. Intellectual Property

The Platform, including its design, software, trademarks, logos, content, and features, is owned by or licensed to TicketRelief and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose under these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the Platform without our prior written consent.

Any testimonial, review, rating, endorsement, or case example displayed by TicketRelief must be genuine, authorized for use, not misleading, and not presented as a promise of the same result for another user. TicketRelief must not publish fabricated reviews, invented client quotes, or outcome claims that imply guaranteed representation or a guaranteed legal result.

11. Third-Party Services

The Platform uses third-party services including cloud hosting, private file storage, email delivery, upload scanning, and AI/OCR processing. We are not responsible for the content, privacy practices, or terms of those third parties. Your use of third-party services may be subject to their own terms and policies.

12. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT: (A) THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE PLATFORM OR ANY SERVER HOSTING IT IS FREE OF HARMFUL COMPONENTS; (D) AI OR AUTOMATED TICKET PARSING WILL BE ACCURATE OR COMPLETE; OR (E) ANY PARTICIPATING PROFESSIONAL WILL ACCEPT, RESPOND TO, OR TAKE ON YOUR MATTER.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TICKETRELIEF AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE PLATFORM — INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST DATA, LOST PROFITS, LEGAL OUTCOMES, INSURANCE PREMIUM CHANGES, LICENCE SUSPENSIONS, OR THIRD-PARTY CLAIMS — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO TICKETRELIEF IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS ($100 CAD).

Some jurisdictions do not allow certain exclusions or limitations of liability. Nothing in these Terms limits liability that cannot be excluded by law in your province of residence.

14. Indemnification

You agree to indemnify, defend, and hold harmless TicketRelief and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Platform; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law or third-party rights; or (e) any misrepresentation you make in connection with the Platform.

15. Term and Termination

These Terms are effective until terminated. We may suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice. You may close your account at any time by contacting us. Upon termination, your right to use the Platform ceases immediately. Sections of these Terms that by their nature should survive termination (including limitation of liability, indemnification, governing law, and dispute resolution) shall survive.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree that any legal action or proceeding arising under or relating to these Terms or the Platform shall be brought exclusively in the courts of the Province of Ontario, and you consent to the personal jurisdiction of those courts.

17. Changes to These Terms

We may update these Terms at any time. When we make a material change, we will update the “Effective date” at the top of this page and, where appropriate, provide notice through the Platform or by email. If you continue to use the Platform after the updated Terms take effect, you are deemed to have accepted the changes. If you do not agree to the updated Terms, you must stop using the Platform.

18. General

• These Terms, together with our Privacy Policy and any supplementary terms, form the entire agreement between you and TicketRelief regarding the Platform.
• If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.
• If we fail to enforce any provision of these Terms, that does not waive our right to enforce it later.
• You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours without restriction.
• Both parties have agreed that these Terms be written in English.